Exchange policies.
 

As all of our hats are hand made to fit your heads measurements, we do not offer exchanges or refunds. However, if your hat is damaged through transportation, we will gladly send you another one of the same model/size/color, and cover shipping costs. In order to do so, you will need to contact us by e-mail, prior to sending your hat back, and provide a proof of shipping within 7 business days from receiving your hat.
 

Shipping Policies.

* All of our items ship from Montreal Canada, to anywhere in Canada and the U.S. For international orders, please contact us at contact@heirloomhats.com with your shipping address in order to get a quote prior to your purchase.

All of our items are made to order. Please allow up to 3-4 business days before your hat is ready to ship.

*IMPORTANT*  We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. This applies only to international and U.S. orders.
 

In general, international shipments aren’t a problem, however, packages can get stuck in customs sometimes for days, sometimes longer. We apologize ahead of time for any delays caused by your item(s) being stuck at customs, as these are situations we have no control over.